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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shawn McCrory

October 9, 2026

5  out of  5
rating by Shawn McCrory
"A+++ as usual! Purchasing a home in a neighboring State Kelsey and her team were working on licensing in that State. As my closing approached they worked with an SF agency there to insure and provide a Binder to bridge the gap while her License finished up. Always the extra mile!!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Amber Seaton

October 2, 2026

5  out of  5
rating by Amber Seaton
"I had an excellent experience today with State Farm representative Shannon Klepac at the Kelsey Ballard Insurance Agency. I recently moved to Kansas City from Colorado and was looking for comparable coverage for my SUV. I knew I wanted to stay with State Farm, but wasn’t sure which Kansas City agency to contact. After a quick online search, I found Shannon (at the Kelsey Ballard office), and I’m so glad I did.

Shannon was pleasant, professional, and incredibly easy to work with. She walked me through different policy and deductible options, and provided straightforward quotes without any runaround. Moving is stressful, and I’m so grateful she made this part of my transition so easy.

I’ve been a State Farm customer for years and have always been impressed with their service. I wouldn’t hesitate to recommend this agency or Shannon!

Thank you, Shannon!
Amber"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Tim Larkin

October 1, 2026

5  out of  5
rating by Tim Larkin
"I have been insured with Kelsey Ballard for years. Kelsey and her entire staff are always friendly, knowledgeable, and efficient. I have always received excellent service for car and homeowners claims. I recommend them very highly. I have had several claims over the years and State Farm has always been reliable and treated me well. In each case they made me whole again. I’m sure you will be very happy with Kelsey and her team and State Farm."
We responded:
"Tim, it is a pleasure to hear what a wonderful experience you have had with the office!"
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T Lipps

September 28, 2026

5  out of  5
rating by T Lipps
"Kelsey got me the best quote in the area for full coverage car insurance. Her and her staff have been friendly and efficient in anything I have ever needed. Would definitely recommend Kelsey Ballard with State Farm!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Jim Holst

September 25, 2026

5  out of  5
rating by Jim Holst
"I have been with State Farm for many years and do considerable business with Kelsey Ballard and the people there have always been very helpful."
We responded:
"Thank you so much for the 5 stars, Jim! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Tracy Mackey

September 25, 2026

5  out of  5
rating by Tracy Mackey
"Kelsey has been wonderful to work with. Always gets back to you in a timely matter. Kelsey and her staff are very personable! We have seven policy’s with them!"
We responded:
"Tracy, thank you for the fantastic review! We’re so happy you’re pleased with our service.

"
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44rAbed Hassiba

September 25, 2026

5  out of  5
rating by 44rAbed Hassiba
"Amanda is awesome and very helpful, she goes out of her way to explain any question I have about my policies and things I need to do to keep my rate low."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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tanner hensley

September 25, 2026

5  out of  5
rating by tanner hensley
"The team got me set up easily with a life insurance policy. I just had to do a health assessment and then got the info back quickly on the policy."
We responded:
"Thank you so much for the 5 stars, tanner! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Mike Mohlman

September 25, 2026

5  out of  5
rating by Mike Mohlman
"Working with Kelsey and Katheryn has been fantastic. They have given me great coverage advice, and they have saved me a bunch of money while still protecting my family. I highly recommend them."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Tonya Marks

September 25, 2026

5  out of  5
rating by Tonya Marks
"I haven’t had a bad experience with this company they have been very helpful"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Abby Young

September 25, 2026

5  out of  5
rating by Abby Young
"Kelsey is such a great agent! She has been so helpful on every question I have had."
We responded:
"Thank you so much for the 5 stars, Abby! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Jacque Faulkner

September 25, 2026

5  out of  5
rating by Jacque Faulkner
"My experience with this agency has been a very positive one. Amanda has been professional, thorough and extremely helpful during the whole experience. Plus … she has been able to save me almost 800 dollars a year on my full coverage auto insurance! I highly recommend Kelsey Ballard Insurance!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with the team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Riley Eaves

September 25, 2026

5  out of  5
rating by Riley Eaves
"Kelsey is amazing! Always so helpful and down to earth! She’s around for more than just insurance!"
We responded:
"Thank you for the great review, Riley!"
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Kim Delaughder

September 25, 2026

5  out of  5
rating by Kim Delaughder
"Kelsey Ballard’s State Farm office has been so good to work with! We were needing home owners, car and life insurance and Kelsey’s office walked us through the entire overwhelming process with ease. It is such a comfort knowing we have a local insurance office with an agent we can actually meet with!"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Lenexa to know you had such a great experience with us. "
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James Kissinger

September 25, 2026

5  out of  5
rating by James Kissinger
"Kelsey was a tremendous help onboarding me when I moved back to State Farm after 20+ years elsewhere. Easy to contact and I saved thousands a year in car and home premium."
We responded:
"Thank you so much for the 5 stars, James! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Angie Sherman

September 25, 2026

5  out of  5
rating by Angie Sherman
"Amanda has been absolutely wonderful to work with! We moved to the area recently, and she has truly helped us with everything along the way—from getting vehicles taken care of to answering all of the many questions that come with a move. She is always responsive, patient, knowledgeable, and willing to help with whatever we need. Having someone we can trust and reach out to has made the transition so much easier. We are very thankful for Amanda and highly recommend her and the entire State Farm office!"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Greg Horan

September 25, 2026

5  out of  5
rating by Greg Horan
"I have had nothing but awesome service from state farm agents. Thank for all you guys do."
We responded:
"Greg, thank you for the fantastic review! We’re always here to support you with your insurance needs."
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Mike Gassmann

September 25, 2026

5  out of  5
rating by Mike Gassmann
"Kelsey and the team are proactive in reaching out to make sure we are satisfied with our coverage. They are also accountable and always follow up with us if there are any issues. We don’t feel like they take our business for granted."
We responded:
"Thank you so much for the 5 stars, Mike! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Monishea Morgan

September 25, 2026

5  out of  5
rating by Monishea Morgan
"I had a great experience working with Amanda at State Farm. She was very prompt and responsive, and took the time to thoroughly go over all of my policies with me so I clearly understood everything. She was professional, knowledgeable, and made the whole process smooth and stress-free.

On top of that, her customer service was excellent—she was patient, helpful, and easy to communicate with. The pricing was also reasonable, which made the experience even better. I truly appreciate her support and would definitely recommend working with her."
We responded:
"Thank you for the amazing review, Monishea! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Nora

September 25, 2026

5  out of  5
rating by Nora
"Our agent Kelsey and staff are very attentive and helpful whenever we need."
We responded:
"Thanks so much for the amazing review, Nora! We really appreciate your support here in Lenexa. Just reach out anytime if you need us - we’re here for you. "
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okya ya

September 24, 2026

5  out of  5
rating by okya ya
"Everyone at my State Farm agent’s office is exceptionally helpful!!"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Lenexa to know you had such a great experience with us. "
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Jim Beezley

September 24, 2026

5  out of  5
rating by Jim Beezley
"Staff are always very fast,courteous and helpful."
We responded:
"Jim, thank you for the fantastic review! We’re always here to support you with your insurance needs in Lenexa. "
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D Oliv

September 24, 2026

5  out of  5
rating by D Oliv
"Great staff! Helpful and easy to talk to. Highly recommend."
We responded:
"Thank you for the 5-star review of Kelsey Ballard’s team - we really appreciate your kind words! "
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Elena Kolbrek

September 23, 2026

5  out of  5
rating by Elena Kolbrek
"Very responsive."
We responded:
"Elena, thank you for the fantastic review! We’re always here to support you with your insurance needs in Lenexa. "
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H B

September 23, 2026

5  out of  5
rating by H B
"Exceptional communication with the customer and explaining what I want."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "