State Farm® Insurance Agent Kelsey Ballard
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ruben Lucero
October 28, 2024
5
out of
5
rating by Ruben Lucero
"My agent Kelsey was very kind and informative. She presented me with all my options and discussed all the advantages and disadvantages for my policy. I look forward to working with her in the future."
Renee Bowen
October 16, 2024
5
out of
5
rating by Renee Bowen
"for several generations our family has been with State Farm, I continue to be amazed on how stellar this company and Kelsey Ballard’s office is. Her caring staff is very experience and are knowledgeable, well trusted, and respected.. I appreciate their honesty, integrity, and professionalism. I highly recommend them but only if you want the best!"
We responded:
"Hi Renee, we appreciate the kind words. Its been wonderful working with you!"
Luke B
October 5, 2024
2
out of
5
rating by Luke B
"I worked with this State farm for almost 2 years and I had one claim on my business during that time. I closed down the business that had the claim and opened a new business. When I opened the new business I called in for insurance qoute. They waited 4 days to get back to me just to tell me I wasn't eligible. So I lost 4 days of business waiting on the answer they had 2 days ago. They dropped me after one claim <$4,000 and they hold several factors against me. There is no loyalty at this company, and no forgiveness. You have to have perfect credit to get a good rate and perfect business practices for them to accept your money. Like a good neighbor State Farm won't be there."
We responded:
"Hi Luke, Thank you for taking the time to leave us a review. We appreciate your feedback and would like to address any concerns you may have had during your experience with us. We apologize if your experience did not meet your expectations. We strive to provide excellent service to all our customers, and we regret that we fell short in your case. We take your feedback seriously and will use it to improve our services. If you would like to discuss your experience further, please feel free to reach out to us directly. We value your opinion and would like the opportunity to make it right. Thank you once again for your review. We hope to have the chance to serve you better in the future."
Isaac Ferguson
September 19, 2024
5
out of
5
rating by Isaac Ferguson
"Great service and saved me $$$ on insurance while increasing coverages. Always takes care of my insurance needs quickly and efficiently."
We responded:
"Isaac, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
shawn Boelter
September 12, 2024
5
out of
5
rating by shawn Boelter
"Kelsey Ballard-State Farm Agent and her staff are always ready to help me if I have any questions or problems regarding my insurance policies. After struggling for over 2 months dealing with an inspector and then asking for a call back as I had questions. I called so many days--I gave up in frustration. Just as soon as Kelsey Ballard found out--her and her staff immediately answered my questions and prioritized that my claim be processed. By the end of the day--It was! She and staff are the best! I strongly, strongly recommend this specific insurance agent if you are looking for someone who knows insurance, will make any of your questions a priority and then get things done. This is the agent who knows what Customer Service truly means."
We responded:
"Shawn, thank you for the kind words. "
Britt Weiser
September 5, 2024
5
out of
5
rating by Britt Weiser
"Prompt and thorough service. Good rates."
We responded:
"Hi Britt, thank you for the fantastic 5-star review on Google! We appreciate your kind words and are delighted to hear about your positive experience with our office. Your feedback means a lot to us, and we look forward to serving you again in the future."
Debbie Agar
August 26, 2024
5
out of
5
rating by Debbie Agar
"Delightful team to work with, prepared when I arrived and Jonathan Shoulta did a great job with multiple insurance products, also connected us with agents in Florida. A great experience ! Rich Agar"
We responded:
"Thank you for the stellar review, Rich! "
Deborah Coon
July 9, 2024
5
out of
5
rating by Deborah Coon
"This agency is top notch. I had called to get quotes for a few insurance products, and by the end of the day was switched over to new policies that will save me money and with great coverage! Jonathan was an excellent communicator, and worked quickly putting together a great package. I would recommend Kelsey Ballard State Farm to anyone wanting great customer service, with competitive pricing."
Carol Rodriguez
May 1, 2024
5
out of
5
rating by Carol Rodriguez
"Travelers Insurance dropped us at the last minute because of the tree limbs over our house. We got that fixed and they still dropped us. We called Kelsey Ballard State Farm and was immediately helped with home and auto insurance. They saved us money on our policies. Very thankful"
We responded:
"Carol, thank you for the five-star rating! We greatly appreciate your business. "
Amber Loux
April 25, 2024
5
out of
5
rating by Amber Loux
"Looking to save on our auto insurance policies, I connected with Jonathan with the Kelsey Ballard office. He was friendly and knowledgeable about the process and answered all questions I had. He offered several ways to add coverage and keep my premiums as low as possible. The switch was seamless and easy, and is saving us hundreds! Highly recommend!"
We responded:
"Thanks for the kind words, Amanda! We’re happy to hear Jonathon was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Derrick Pierce
April 9, 2024
5
out of
5
rating by Derrick Pierce
"Kelsey is the best. If you need help with a claim or just need insurance advice, she is always there for her clients."
We responded:
"Thank you so much for taking the time to leave us a 5-star review on Google! We truly appreciate your kind words and support."
Pamela Planchon
April 9, 2024
5
out of
5
rating by Pamela Planchon
"We have enjoyed a long term relationship with this office. They have been quick to resin a very friendly yet thorough manner."
We responded:
"Thank you for the fantastic 5-star review! We are delighted to hear that you had a positive experience with our office. Your support means a lot to us and we are grateful for your feedback. If there's anything else we can do for you, please let us know. We look forward to serving you again soon!"
aurins Occelin
April 6, 2024
5
out of
5
rating by aurins Occelin
"I'm truly appreciate your service.thanks"
We responded:
"Wow! Thank you for the amazing 5-star review! We're thrilled to hear that you had such a positive experience with our office."
Tim Landon
April 2, 2024
5
out of
5
rating by Tim Landon
"Kelsey is always attentive to our needs."
We responded:
"Thank you for the 5-star review! We appreciate your support and are thrilled to hear that you had a positive experience with us. We look forward to serving you again in the future!"
Tim Madorin
March 30, 2024
5
out of
5
rating by Tim Madorin
"Office staff is super nice and helpful with any questions I have. Been with this particular agents office since 1981, most of those years was with Mark Berquist."
We responded:
"Thank you so much for the glowing 5-star review! Your feedback made our day! We're thrilled to hear that you had such a positive experience with our office. Our team works hard to provide exceptional service, and it's rewarding to know that we've met your expectations. We appreciate your support and look forward to serving you again soon!"
Ira Lourie
March 29, 2024
4
out of
5
rating by Ira Lourie
"Efficient, personable agent and staff."
We responded:
"Thank you, Ira, for your positive feedback about our efficient and personable service. We are delighted to hear that you had a good experience with our team. If you ever need assistance in the future, please don't hesitate to reach out. - Kelsey Ballard - State Farm Insurance Agent, Lenexa, KS"
James Lewis
March 20, 2024
5
out of
5
rating by James Lewis
"I have been with State Farm insurance for 57 years and Kelsy Ballard maintains the high level of service I have trusted that entire time from first Ken Berquist and then Mark Berquist. I have my home, auto and personal items insured with Kelsey Ballard and State Farm."
We responded:
"Wow, James, thank you for your wonderful review! We are grateful for your loyalty over the past 57 years and are thrilled to hear that our team have maintained the high level of service you have come to trust. It's a pleasure to insure your home, auto, and personal items. We look forward to continuing to provide you with top-notch service and coverage for many more years to come. - Kelsey Ballard - State Farm Insurance Agent, Lenexa, KS"
Latrice Dartez
March 20, 2024
5
out of
5
rating by Latrice Dartez
"I am new to the state needing to transfer and get multiple coverages. My agent was very knowledgeable and helpful. Helped me to get everything covered, better coverage than I had before, and saved me money."
We responded:
"Thank you so much for sharing your experience, Latrice! I'm delighted to hear that our team was able to provide you with better coverage while saving you money. We look forward to continuing to assist you with all your insurance needs. - Kelsey Ballard - State Farm Insurance Agent, Lenexa, KS"
John Kornhaus
March 19, 2024
5
out of
5
rating by John Kornhaus
"This State Farm office was very helpful and efficient."
We responded:
"John, we are glad to hear that you found our State Farm office to be helpful and efficient. Thank you for choosing us to assist you with your insurance needs. - Kelsey Ballard - State Farm Insurance Agent, Lenexa, KS"
Dale Hoerl
March 19, 2024
5
out of
5
rating by Dale Hoerl
"Excellent service, professional helpful staff. I highly recommend this agent!!"
We responded:
"Thank you so much for your kind words, Dale! We truly appreciate your recommendation and are here to assist you with all your insurance needs. - Kelsey Ballard - State Farm Insurance Agent, Lenexa, KS"
Bill Hull
March 19, 2024
5
out of
5
rating by Bill Hull
"We were caught in a processing change at State Farm Corporate / HQ recently. Kelsey and her team jumped in and worked all the right levers, made calls, and got things straightened out right away. Stuff happens—it gave us confidence to see how quickly they fixed it."
We responded:
"Bill, we are delighted to hear about your positive experience with our team. It's wonderful to know that Kelsey and her team were able to quickly resolve the issue and provide you with the assistance you needed. Thank you for recognizing their efforts in making things right for you. We appreciate your kind words and are here for you whenever you need us. - Kelsey Ballard - State Farm Insurance Agent, Lenexa, KS"
Dan Horsch
March 19, 2024
5
out of
5
rating by Dan Horsch
"We've had State Farm insurance for many years. Recently our agent retired and Kelsey took over and the customer service hasn't missed a beat."
We responded:
"Dan, we are delighted to hear that you have been pleased with the seamless transition. Providing excellent customer service is our top priority! Thank you for entrusting us with your insurance needs. - Kelsey Ballard - State Farm Insurance Agent, Lenexa, KS"
Brent Finley
March 17, 2024
5
out of
5
rating by Brent Finley
"Quick and efficient every encounter"
We responded:
"Brent, we are thrilled to hear about your positive experiences with our team! Providing quick and efficient service is a top priority for us, and we appreciate your kind words. Thank you for choosing us to assist you with your insurance needs. - Kelsey Ballard - State Farm Insurance Agent, Lenexa, KS"
william fry
March 15, 2024
5
out of
5
rating by william fry
"Asked Amanda for quotes on a couple of different cars I am shopping for and she was on top of it👍"
We responded:
"William, we are delighted that Amanda was able to provide you with quotes for the cars you are considering. Our team works diligently to ensure our clients receive prompt and efficient service. Thank you for choosing us to assist you with your insurance needs! - Kelsey Ballard - State Farm Insurance Agent, Lenexa, KS"
Cici Hanson
March 14, 2024
5
out of
5
rating by Cici Hanson
"I started with this location and this company clear back in the 90s. Mark's office staff was phenomenal. Then things started moving to the computer, then to apps. I know that Mark retired and Kelsey seems to be doing absolutely wonderfully. I miss my old guys because I was with them so long. Great company, great people, great location. Check them out!!"
We responded:
"Hi Cici, thank you for sharing your long-standing experience with our office. We truly appreciate your kind words about Mark's phenomenal office staff and your transition to working with oura. We're delighted to hear that you find our office to be doing wonderfully. While we understand your nostalgia for the past, we're grateful for your loyalty and for considering us a great company with great people. Please know that our team is here for you whenever you need assistance. - Kelsey Ballard - State Farm Insurance Agent, Lenexa, KS"